Seasonal Customer Service Representative (Email & Chat Support) - Remote in Bali

Lean Solutions Group · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 5000000 - 8000000

Lean Solutions Group is seeking a dedicated and customer-focused Customer Service Representative to join our team. This is a seasonal remote position based in Bali, offering a unique opportunity to work in a vibrant and diverse environment.

As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent support through email and chat. Your role is crucial in ensuring customer satisfaction and maintaining our high standards of service.

This is a great opportunity for someone looking to gain experience in customer service, with the flexibility to work remotely from anywhere in Bali.

📋 Tanggung Jawab Pekerjaan

Provide timely and efficient email and chat support to customers, ensuring their queries are resolved promptly and professionally.,Maintain a high level of customer satisfaction by addressing concerns and providing solutions to customer issues.,Assist in the development and implementation of customer service policies and procedures.,Monitor and respond to customer feedback, ensuring continuous improvement of our service standards.,Work collaboratively with the team to ensure a seamless customer experience.,Adhere to company policies and procedures, ensuring compliance with all relevant regulations.,Keep up-to-date with industry trends and best practices in customer service.,Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

Proven experience in customer service, preferably in a similar role.,Excellent written and verbal communication skills in English and Bahasa Indonesia.,Strong problem-solving skills and the ability to think creatively to resolve customer issues.,Proficiency in using email and chat support tools.,Ability to work independently and as part of a team.,Good time management and organizational skills.,Familiarity with customer service software and CRM systems is a plus.,Enthusiasm for working in a remote environment and being part of a diverse team.

🛠️ Keahlian

Customer ServiceEmail SupportChat SupportProblem-SolvingCommunicationTime ManagementTeamworkCRM Systems
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